After you press order
Jellyfil Shipping, Tracking and What to Do If a Package Goes Missing
Jellyfil orders ship from the US. A tracking number is emailed once the pack leaves the warehouse, and the checkout page states the shipping method and cost before you pay. Tracking, address changes and cancellations go to the order desk on +1 (507) 448-8190 or [email protected]. The website inbox cannot see orders.
Where does Jellyfil ship from?
Orders ship from the United States unless the order page says otherwise for your address. Delivery is by a standard parcel carrier, with a tracking number sent by email once the pack leaves the warehouse.
Which carrier handles your box, and which service level the order uses, are decided at the checkout rather than here. That page also lists the destinations it accepts, so if you are ordering to an address outside the US, read it before you fill in the form.
- Packs of 2, 3 or 6 bottles, each one 30 gummies
- Tracking number emailed once the order is picked and dispatched
- Shipping cost and any sales tax shown under the pack total before you pay
- Order desk on +1 (507) 448-8190 for tracking, address changes and cancellations
How long does Jellyfil take to arrive?
We do not print a delivery estimate, because no shipping schedule was supplied that we could confirm. The checkout page states the shipping method for your order, and the carrier's own tracking gives the expected date once the pack is moving.
That is a less satisfying answer than a number would be, and it is the honest one. Transit times depend on the service the seller uses, on where you live, and on the carrier's own week. A page that invents a figure just sets you up to be disappointed on day four. If you need a date before you commit, the fastest route to one is a phone call to +1 (507) 448-8190 before you order rather than after.
How to track your Jellyfil order
Tracking arrives by email, in a second message after the confirmation. Here is the order in which to do things if it has not shown up.
Find the order confirmation
It lands in your inbox straight after payment and carries the order ID. Search your mail for the order number rather than the brand name, and check the spam folder once.
Wait for the second email
Tracking is issued when the pack leaves the warehouse, not when you pay. The second email arrives when the pack leaves the warehouse.
Paste the number into the carrier's own site
The carrier page updates faster than any third-party tracker and tells you who is actually carrying it.
Call the desk if nothing moves
Ring +1 (507) 448-8190 with the order ID ready. The desk can see the shipment record and re-send the tracking email.
Keep the order ID somewhere you can find it in ten seconds. Every conversation about a shipment, a change or a refund starts with it, and hunting for it is what turns a two-minute call into a ten-minute one.
Can you change the address or cancel a Jellyfil order?
Ask as early as you can, by telephone. Once a pack is picked, packed and handed to a carrier, an address change stops being an edit and becomes a return.
Call +1 (507) 448-8190 with the order ID and the correct address in front of you. Email at [email protected] reaches the same desk but moves at the speed of an inbox, which is the wrong speed for this particular request. If the pack has already shipped, the desk will tell you so, and at that point the refund policy is the route rather than an address edit.
Which inbox can see your Jellyfil order?
This catches people out often enough to deserve its own section. Two email addresses appear around this product and only one of them can look up an order.
| What you need | Where to take it | What it can do |
|---|---|---|
| Tracking, a delivery date, a late package | Order desk: +1 (507) 448-8190 or [email protected] | Looks up your order ID, reads the carrier status and re-sends tracking |
| An address change or a cancellation | Order desk: +1 (507) 448-8190, by phone if the order is fresh | Can act before the pack is picked and packed, which is a short window |
| A refund or a return | Order desk: +1 (507) 448-8190 or [email protected] | Starts the return and gives you the address at 1 Astor Place, Floor 8, New York, NY 10003 |
| A question about a page on this website | Website inbox: [email protected], Mon-Fri 9:00am-5:00pm ET | Fixes typos, answers privacy and press questions. Cannot see any order |
The short version: orders, tracking, changes and refunds go to the order desk. Everything about this website goes to the website inbox. A refund request sent to the wrong one does not bounce, it just sits, and the 60-day window carries on running while it does. Our contact page lists both with the same split.
If a Jellyfil package is late, missing or damaged
Work through these in order. Most late packages are found at the third step, and the ones that are not need the order desk rather than the carrier.
Re-read the tracking
Carriers mark parcels delivered before they are handed over more often than people expect. Check the last scan and the time on it.
Check the usual hiding places
Porches, side gates, mail rooms, and whoever in the building signs for things. Give it one full day past the last scan.
Call the order desk
+1 (507) 448-8190 with the order ID. They can see the shipment record, open a claim with the carrier and tell you what happens next.
Do not use a damaged bottle
If a bottle arrives crushed, leaking or with the seal under the cap broken, set it aside. The printed label says not to use it. Photograph it and ring the desk.
The seal instruction is not a formality. It is printed on the label along with the storage line, and it is the clearest yes-or-no test on the whole bottle. A bottle that fails it goes back rather than into a cupboard.
What arrives, and what to do with it
A box with the bottles you ordered, each one sealed, each one carrying the same printed label. Nothing on this site describes anything else in the parcel.
Store the bottles at room temperature, between 59 and 86 degrees F, with the cap closed tight. Keep them out of reach of children, which matters more than usual with a sweet chewable product. All of that is printed on the label, and it is repeated on the how to use page along with the daily routine.
Before the first gummy, read your own Supplement Facts panel and compare it with the one typed out on the panel page. Nine ingredients, one 82 mg blend, 3 g of added sugar. If yours does not match, that is a phone call, not a shrug.
Jellyfil shipping questions
How long does Jellyfil delivery take?
No schedule was supplied that we can confirm, so we print none. The checkout page states the shipping method and the carrier's tracking gives an expected date once the pack is moving.
When do I get my tracking number?
In a second email, sent when the order is dispatched rather than when you pay. If it has not arrived and the order has, call +1 (507) 448-8190 with the order ID and ask for it to be re-sent.
Does Jellyfil ship internationally?
Orders ship from the US unless the order page says otherwise. The destinations the checkout accepts are listed on that page, so check before you enter an address.
Can I change my delivery address after ordering?
Only if the pack has not shipped, so call +1 (507) 448-8190 rather than emailing. Once it is with a carrier the change becomes a return instead.
My tracking says delivered but there is no parcel. What now?
Check the last scan time, then the usual places a carrier leaves things, then call the order desk with the order ID. They can see the shipment record and open a claim.
A bottle arrived with a broken seal. Can I still use it?
No. The printed label says not to use the product if the seal under the cap is broken or missing. Photograph the bottle and ring the order desk.
Does shipping time come out of the guarantee window?
The 60 days run from purchase, so shipping time sits inside the window rather than extending it. Note the purchase date on your order email and count from there.
Keep reading
Ready when you are
Order Jellyfil from the U.S. retail desk
One gummy a day. Follow the label on your bottle. 60-day money-back guarantee. A real person at +1 (507) 448-8190 for orders, tracking and refunds.