Contact Jellyfil: Who to Call, and About What

How to contact Jellyfildaily about Jellyfil

There are two separate desks, and picking the right one first is the difference between an answer today and a week of waiting. Orders go to the phone line. Everything about these web pages goes to the website inbox.

The website inbox is [email protected], staffed Mon-Fri 9:00am-5:00pm ET. It handles the pages you are reading: corrections, typos, questions about a source we cited, privacy requests and press. It cannot see your order, your tracking number or your card. Nobody reading that inbox has access to the order system, so a refund request sent there does not start a refund. It simply waits.

Orders, tracking, changes and refunds all go to the order desk on +1 (507) 448-8190 or [email protected]. That is the desk that took the payment, and it is the only one that can act on it. Tap any chip above to copy the number or the address.

Which desk handles your question?

The table sorts it in one pass. If there is an order number attached to your question, it belongs on the phone. If there is a web page attached to it, it belongs in the website inbox.

One more sorting rule, because it comes up often. Questions about what is in the gummy are answered on the Supplement Facts page faster than any inbox can answer them. Questions about whether the gummy suits you personally belong with a doctor who knows your history and your medicines.

Jellyfil phone, email and postal addresses

Everything published for this product is listed below. If a detail you were given somewhere else does not appear here, treat it with caution and ring the number above to confirm it.

The office and the returns address are different places and they do the different jobs named above. A parcel sent to the office does not reach the returns team, and a legal notice sent to the returns address does not reach anyone who can act on it.

What to have ready before you call the Jellyfil order desk

Four things, and the call gets much shorter. Most delays on an order line come from information the caller has to go and find halfway through.

1. 1

   Find your order ID

   It is on the confirmation email that arrived within minutes of payment. Search your inbox for the brand name, and check the spam folder before deciding it never came.

2. 2

   Note the purchase date

   The 60-day window counts from the day you paid, not the day the box landed. The date on that email is the one that matters.

3. 3

   Have the bottle with you

   For a question about the product itself, read the lot code and the best-before date off the bottom of the bottle before you dial.

4. 4

   Say what you want to happen

   A refund, a replacement, a corrected address or an answer. Naming the outcome in the first sentence saves the whole call.

What the Jellyfil website inbox cannot do

Being clear about the limits saves people real time, so here they are without softening.

• It cannot look up an order, a tracking number or a delivery date
• It cannot cancel an order, change an address or swap a pack
• It cannot issue a refund or start one on your behalf
• It cannot give medical advice, tell you whether the gummy is safe alongside your medicine, or comment on your symptoms
• It cannot confirm a price, because prices are set at checkout and we publish none

What it can do is fix this website. If a page here has a wrong number, a broken link, a source we read badly or a sentence that reads as a health claim, we want to hear about it, and corrections are made in public rather than quietly. Our method and our conflicts of interest are set out on the about page.

Response times, and what to expect

The phone line is the fast route for anything with money attached. Email is slower on both desks, and weekends are slower again.

The website inbox reads mail Mon-Fri 9:00am-5:00pm ET, so a message sent late on Friday is picked up on Monday. A privacy request is acknowledged and then handled under the timelines set out in the privacy policy. A correction request usually gets a reply naming what we changed, or an explanation of why we think the page is right as it stands.

For the order desk, the honest guidance is to call rather than write when a date is involved. A dispatch can be stopped before it leaves. It cannot be stopped from an inbox that nobody opens until the next working morning, and the 60-day window keeps running while a message sits unread.

Contacting Jellyfil: common questions